Terms of use
Last updated · Version 2
These terms are between Hi Mico and every merchant who opens an account. By opening your account you accept them, together with the privacy policy. We wrote them from what the platform actually does; if they change, we ask you inside the platform.
Who we are
- Hi Mico is a platform for running cash-on-delivery commerce, run by Sahnoune Dahmane, Reghaia, Algeria.
- For anything about these terms: privacy@himico.app.
The service
- The platform brings together in one account: orders and their confirmation, delivery with the carriers you connect, stock and suppliers, finance and profit, your store and landing pages, marketing and Meta ads, WhatsApp and the bot, and artificial-intelligence tools.
- Sections tagged BÊTA are new: they may change or stop before they settle.
- We work to keep the platform available at all times, without promising it never stops: maintenance or an outage at a provider can interrupt it for a while.
Your account and your team
- The account owner is the person who opened it, and answers for what happens in it and for the team they add.
- Each team member sees only what their role gives them, and you choose the roles: a confirmation agent, for example, does not see finance.
- Keep your sign-in method to yourself and do not share it; tell us at once if you think someone else got into your account.
- The information you give about yourself and your store must be accurate.
Your customers’ data
- You own your customers’ data and are responsible for their consent: when you message them on WhatsApp, call them or ship their parcels.
- We store and process this data for you so the platform works; we do not sell it or use it for ourselves — except the delivery-and-return summary of each phone number, which RTO intelligence learns from for all merchants, as the privacy policy explains.
Plans and payment
- Plans, their prices and what they include are on the “Pricing” page, read directly from the platform.
- Payment is manual: you transfer the amount by CCP, BaridiMob or RedotPay and upload the receipt, then we confirm it and your plan opens or is extended.
- We may close new sign-ups or open them in limited batches; the page says so. An account opened by its owner waits for its first confirmed payment.
Delay and compensation
- If your account’s opening date passes without it opening, we add 2 free days to your plan for each day of delay, counted on the opening day.
Refunds
- You can ask for a refund of your plan within 7 days of the start of its period, or of your account’s opening if you paid before it.
- The request covers your latest payment for your current plan; it is made once, from the “My plan” page, and you can withdraw it while it is pending.
- We refund the full amount, even if you spent credits, then mark the request “refunded” and the days of that purchase are removed from your plan.
Credits
- Credits are a balance you spend on the platform’s artificial-intelligence tools. Each plan comes with monthly credits, and you can buy extra packs.
- Credits are not refunded in any case: not what you spent, not what remains in your account when it closes, and not a pack you bought and then ask to refund.
- A member of your team spends only the credits you give them.
Plan end and account suspension
- When your plan’s period ends, the account locks that same minute; renewing reopens it.
- An account that is not renewed stays locked for a year and is then erased with its data. We remind you on Telegram if you connected it: 30 days before erasure, then 7 days, then the day before.
- You can also suspend your account yourself from its settings: it locks for a year under the same rule, and you can reopen it whenever you like before then.
What you create is yours
- Everything you generate, write or upload on the platform — images, videos, audio and text, your store, your landing pages and your products — belongs to you alone.
- We do not use it, publish it or touch it, in our marketing or anywhere else.
- We store it to show it to you and to whoever you choose, and it is erased with your account. When you request a generation, we send your request to the AI provider that produces it, for that request only.
- You are responsible for your rights to what you upload: other people’s images and trademarks belong to them.
Acceptable use
- Do not sell through the platform what Algerian law forbids.
- Do not message people who did not ask you to, and do not use WhatsApp or Meta ads against their rules: their bans fall on your account with them.
- Do not try to reach another merchant’s account or data, or to disrupt the platform.
- If you break these rules we may suspend your account, and we tell you why.
Limits of our liability
- Carriers, Meta, Google and the stores you connect work under their own terms: what they do — a late parcel, a banned account, a stopped ad — is outside our hands.
- What artificial intelligence suggests — replies, texts, images — is a suggestion you review before you adopt it.
- The platform’s figures — profit, cost, return risk — are calculated from what you and your partners enter, so their accuracy depends on yours.
Changes to these terms
- Each version has a number and a date at the top of this page.
- When they change, the account owner sees the new terms in a window inside the platform, with two buttons, “I agree” and “Later”. 3 days after it first appears, or at their next sign-in if that comes sooner, they cannot continue without agreeing.
Governing law
- These terms are governed by Algerian law.
Also read Privacy policy